ADA

ADA INFORMATION

Our festival welcomes all people with disabilities. We are continuously striving to enhance access to event amenities for all guests. The following explains the services provided at our event. For any accessibility-related questions or for accommodations not detailed below, please email us at info@intothehorizon.com. We will do our best to assist you and address your accessibility needs. 

ACCESSIBILITY

The event takes place at Waterfront Park, which includes grassy terrain and cement pathways. Guests with mobility disabilities are encouraged to plan accordingly. Personal mobility devices such as wheelchairs and scooters are permitted. Crutches, walkers and canes are permitted as well. Distances within the venue may be significant, including travel between entrances and viewing areas. Guests needing to recharge mobility devices may visit Guest Services for information on available charging options. Guests should bring all cords and accessories needed to charge their devices.

ADA PARKING

Limited ADA parking may be available in designated areas along Pacific Highway, subject to city allocation and availability. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

ADA LOADING & UNLOADING 

Guests with disabilities may be dropped off by friends and family at the Rideshare areas on Pacific Highway and near the event entrance on West Ash St.

ADA ENTRY

An ADA entry lane for wheelchair access may be available near the main entrance on West Ash Street, adjacent to Will Call and the Staff entrance. Guests with disabilities who require a wider entry lane, and up to one companion, may use this lane to enter the venue. Please visit the Guest Services booth immediately after entering the event to request an ADA wristband and any services you may need.

GUEST SERVICES BOOTH

The Guest Services booth is conveniently located inside the venue on the left, as soon as you enter. Guests may visit this location to request an ADA wristband. This wristband is free of charge and will grant you access to the accessibility services you may require on account of a disability or injury. There is no ADA pre-registration before the event.

WRISTBAND POLICY

DO NOT remove your wristband at any point during the event. You must visit the Guest Services booth once again if you are attending a second day. Guests may request a wristband for one companion.

ADA VIEWING AREAS

Accessible viewing areas will be made available to guests with disabilities and one companion at designated stages.

ADA Viewing Area Policies

  • Seating is available on a first come, first served basis.

  • Companions may be asked to stand if the viewing area reaches capacity.

  • Guests may not save spots.

  • Blocking the view of the guests sitting behind you is not permitted.

  • Guests and companions may not smoke in these areas.

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, please take into account the volume of music and the potential impact to your service animal. Emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises. 

The following guidelines must be followed:

  • Upon entering the festival, please check-in at the Guest Services booth and receive an ADA tag to help festival staff identify the service animal to support you better throughout the event.

  • Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls.

  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. 

  • All service animals should have legally required vaccinations.

  • We ask that you do not leave your animal in your car while you're attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.

EFFECTIVE COMMUNICATION REQUESTS 

Sign Language Interpreters, assistive listening devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, guests are encouraged to submit requests by May 28, 2026. To submit a request, please email us at info@intothehorizon.com.

ADDITIONAL SERVICES

  • Restrooms: Accessible restrooms will be available throughout the venue.

  • First Aid: We have a First Aid location, noted on the event map. Medical staff will be on site to provide assistance as available.

  • Special Dietary Needs: Food vendors may offer vegan and vegetarian dietary options.

  • Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the festival medical team.

Other Services:

If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed, please reach out to us at info@intothehorizon.com  at least 30 days prior to the event. If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at info@intothehorizon.com.

Comments, Questions, & Suggestions

We will consider requests by guests with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the patron equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at info@intothehorizon.com for any of your accessibility-related needs. Additionally, if you have any questions about our ADA policies or services, please don’t hesitate to reach out to us.

We hope you find this guide informative. We look forward to seeing you at our event!