FAQs
For information related to ADA accessibility HERE
For a list of prohibited items HERE
For information related to Parking HERE
What are the event hours?
The event will run from 3:00 PM to 11:00 PM on Saturday and from 3:00 PM to 10:00 PM on Sunday.
What is the age requirement for Into the Horizon Music Festival?
Into the Horizon is strictly for individuals aged 21 and above. No one under the age of 21, including infants and children, will be allowed to enter regardless of identification.
What is the difference between GA and VIP tickets?
The difference between GA and VIP tickets is that VIP tickets also provide access to a separate VIP area. This area includes exclusive front-stage access, an elevated viewing area, its own solar-powered and flushable portable toilets, and private bars. Additionally, VIP tickets include all the features available in GA.
Can I purchase tickets at the door?
We cannot guarantee tickets will be available at the door at this time. We recommend you purchase tickets online for a quick and seamless event entry.
Can I upgrade my ticket from GA to VIP at the event?
Yes, ticket upgrades will be available onsite (Subject to availability). Please contact Frontgate HERE to submit your upgrade request.
When submitting your request, please include the following information:
Event Name: Into the Horizon
Location: San Diego
Dates: June 27–28
Order #: [Enter your order number]
Request: Please explain that you are looking to upgrade your order.
What forms of payment are accepted at the event?
The event is cashless. All major credit cards will be accepted onsite.
What is allowed and prohibited inside the event?
Please visit our prohibited items page HERE.
Will there be lockers on-site?
We will have lockers on-site. Please click HERE to pre-purchase your locker.
Where is Uber drop off?
Uber drop-off is designated on Pacific Highway between Grape and Cedar. It's a short 3-minute walk from there to the entrance on Ash Street.
Where do we park?
Please visit our parking page HERE for more info.
Can I leave and come back?
No, there is no re-entry into the event.
Does the event provide any ADA accessibility?
Yes, the event does offer ADA accessibility. Please click HERE to view our ADA information.
Can I bring my service dog?
Service animals are permitted at the event. Please be aware that the event features high-volume music and large crowds, which may affect your service animal. Please refer to our ADA information page for full details.
Is there free water?
Yes, we will provide a complimentary water station. You are also allowed to bring your empty hydro flask of up to 20oz to the event. Once this water runs out, bottled water will also be available for purchase.
Is there food at the event?
Yes, we have a variety of food vendors at this event, including a vegan option.
When will set times be released?
Set times will be released the week prior to or the week of the show.
Is there a lost and found?
Yes, there is a lost and found at the guest services booth located by the entrance. Lost items can be picked up at the event or within 24 hours on site. After 24 hours, items will be moved to an offsite location. Please fill out THIS FORM and we will be in touch with pickup details if your item is found.
I can’t attend anymore. What is the event’s refund policy?
We are not allowing refunds of any kind. However, you can give your ticket to a friend if you can't make it. In the event of cancellation or postponement, please refer to your original ticket purchase agreement for applicable policies.
Still have a question?
Please email us at info@intothehorizon.com. Please note that from Wednesday 6/24 through Tuesday 6/30 we will be on-site building your playground and we will do our best to respond.